Palm Harbor Village

Reviews

• Christy Wilson

  Dec, 22 2017
  ★ ☆ ☆ ☆ ☆
  I am posting this in hopes of helping someone make the decision to NOT use Palm Harbor Village in Plant City! It has been a horrible experience and not a day goes by that I don’t regret my decision for choosing them! When you go in, they make the process seem easy and quick but in truth, so NOT the case. From the arrogant General Manager, Joe Pequignot to my Sales person Mike Gunn. The act like they care in the beginning until you are to far in to cancel. I was lied to about the amount of time it would take to complete and was giving every excuse in the book as to why it wasn’t getting done. Once the house was on the foundation I noticed a huge bubble in side of house. Turns out that when the house was built, the nails were not put in the studs, which is common practice. So 3/4 of the house had to be redone. Then, when I was suppose to sign off on inside of house there was a lot of problems with the dry wall. When I pointed this out, was told my house was a Level 4 house and only responsible for fixing it if it can be seen from 6 ft away. I laughed at the guy and told him “I don’t care what level they consider my house, I’m not signing off on anything until i am completely satisfied with the completion!” It took several months to get that completed. Then, I noticed there were a lot of paint splatter on my vinyl floors throughout the house. Was told by a contractor I had come out and look at state the floors should be replaced. When I addressed this with Palm Harbor was told that was not the case and that it could be cleaned up. I tried for a month to get them to do before we moved in but they are so under staffed that it didn’t get done. So, now we have moved in and all furniture will need to be moved in order to get it cleaned up properly. They have come out twice and still not completed. We have put vinyl flooring throughout the house and it is horrible! Every time we put something on it, it gets torn or nicked! Now, it’s bubbling up everywhere. I had another contractor come out regarding the floors and they stated the reason it is doing that is because it was not glued down throughout, only along the edges. When I asked the maintenance guy about it he stated that’s how they instal the floors. So, we moved in in December and here it is April and still not taken care of! I feel completely taken advantage of and all money put into this house so I have nothing left to fight them! I sit in my house and cry because there is nothing I can do! We paid $189k for the house and that’s very expensive for a modular home. I have been trying for months to get management out to look at the floors and keep getting blown off! So now I have turned to social media and in process of contacting their corporate office to see if I can get any recourse! Everyone at Palm Harbor have poor customer service skills and do not care about anything they put their customers through! I so wished I would of looked at their reviews before purchasing! So, I’m posting this in hopes that no one else has to go through what I went through. This isn’t a car I can turn in in a couple of years, this was suppose to be my last house that I could retire in. Now, I feel like I was taken advantage of and no one at Palm Harbor seems to care!

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